I've driven past that stretch of 57th Street west of Louise a hundred times — the land of strip malls and medical offices where everything looks vaguely corporate until you need it. Falls Technology Group sits in one of those buildings, the kind you'd miss if you weren't looking for it, but the 26 reviews and 4.8 rating tell a different story than the exterior suggests.
What caught my attention wasn't the managed IT services pitch — every tech company in Sioux Falls promises that now — it was talking to a guy who runs a small accounting firm near 41st and Minnesota. He said Falls Tech picked up the phone at 9 PM on a Tuesday when their server crashed mid-tax season. Not an answering service, not a ticket system — an actual human who knew their setup.
The owner told me they work with businesses that can't afford a full IT department but can't afford downtime either. Medical offices in Brandon, law firms downtown on Phillips, manufacturers out near the airport. The work isn't flashy — network monitoring, cloud migrations, the stuff that only matters when it breaks. But when I asked about response time, he didn't give me marketing language. He said they aim for same-day, usually hit it, sometimes don't when they're slammed.
That honesty matters more than people think.
I won't pretend every business needs managed IT services or that Falls Tech is the only option in town — Sioux Falls has several solid firms. But there's something to be said for local techs who understand that a restaurant losing their POS system on a Friday night isn't the same emergency as a dental office's scheduling software going down Monday morning. Different urgency, different stakes.
The west side location means they're close to a lot of their clients without the downtown parking headaches. And that 9 PM phone call thing? Still thinking about it.
— Grace
But when I asked about response time, he didn't give me marketing language.